Complaints Policy

We want every appointment to go well, and we want to hear from you directly, early, and in your own words if something did not.

Last updated: September 9, 2026

How to Raise a Concern

Call (904) 872 5340 or email contact@Brazilianwaxjacksonville.com.

It helps if you can tell us:

You will not be penalized for raising a concern.

What Happens Next

  1. We acknowledge it within two business days. You will hear from Andrea directly, confirming what we understood and that we're looking into it.
  2. We look into it. That means reviewing appointment notes and, where relevant, discussing what happened with you directly.
  3. We give you a response within ten business days. It explains what we found and what we will do. If we need more time, we will tell you why and when to expect an answer.
  4. We follow up. After any corrective step, we confirm with you that the issue is resolved.

If You Are Still Not Satisfied

Ask for the complaint to be escalated to Andrea, the owner, who will review it personally and respond to you.

You always keep your outside options, including Florida's Department of Business and Professional Regulation, which licenses estheticians in this state, and your local consumer protection office. Using this policy first is not a requirement, and it does not limit your rights.

What we do with complaints

We keep a record of what was raised and how it was resolved, and we use that record to avoid repeating the same problem.

Questions about this page?

Tell us early — small issues are much easier to fix than old ones. Call (904) 872 5340 or email contact@Brazilianwaxjacksonville.com.